Terms of service

Last updated: 7 November 2026

1. About Us

This website, getvelquo.uk (the “Site”), is operated by Velquo (“we”, “us”, “our”). We sell reversing cameras and related accessories for caravans.

By visiting the Site or placing an order, you agree to these Terms of Service, together with our Refund Policy, Shipping Policy and Privacy Policy. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to place an order. By ordering, you confirm that the information you provide is accurate and complete.

3. Products and Descriptions

We aim to describe and photograph our products accurately, but colours, screen displays and packaging may differ slightly. It is the customer’s responsibility to check product compatibility (such as voltage, monitor size, wiring and caravan or towing setup) before purchase. If you are unsure, contact us before ordering.

We only sell genuine, lawful products. We do not sell counterfeit, prohibited or restricted goods.

4. Pricing, Currency and Taxes

  • All prices are displayed in GBP (£) and include VAT where applicable.
  • Delivery charges, if any, are shown at checkout before you pay.
  • The total amount you will be charged is displayed at checkout before you confirm your order.
  • We may correct pricing errors. If an item was listed at the wrong price, we will contact you and give you the option to proceed at the correct price or cancel for a full refund.

5. Payments

  • Payments are processed securely by Shopify Payments and other third-party payment providers available at checkout. We do not see or store your full card details.
  • We accept the payment methods shown at checkout, which may include major credit and debit cards and digital wallets.
  • Payment is taken in full at the time you place your order. We do not offer subscriptions or recurring billing.
  • Your bank statement will show a charge from Velquo or a similar descriptor. If you do not recognise a charge, please contact us at support@getvelquo.uk before contacting your bank so we can resolve it quickly.
  • Your payment may be subject to verification and fraud checks. We may delay, decline or cancel an order if we suspect fraud, unauthorised use of a payment method, or a breach of these Terms. Any payment taken for a cancelled order will be refunded.
  • By placing an order, you confirm that you are authorised to use the payment method provided.

6. Chargebacks and Disputes

If you have a problem with an order, please contact us first so we can fix it. If a chargeback or payment dispute is raised, we may share relevant order, delivery and communication information with our payment provider and your card issuer in order to respond. Filing a chargeback for an order that was delivered as described, or while a refund is already being processed, may result in us declining future orders.

7. Order Acceptance

Placing an order is an offer to buy. A contract is formed when we send you a dispatch confirmation. An automated order confirmation email only confirms we have received your order. We may decline or cancel any order (for example, due to stock issues, pricing errors, delivery restrictions or suspected fraud) and will refund any payment taken.

8. Delivery

  • We deliver within the United Kingdom.
  • Estimated delivery time is 2-5 working days from dispatch. Delivery dates are estimates, not guarantees.
  • You are responsible for providing a correct and complete delivery address. We are not responsible for delays or loss caused by an incorrect address supplied by you.
  • Risk in the goods passes to you on delivery. Ownership passes to you once we have received full payment.
  • Please inspect your parcel on arrival and tell us within 48 hours of any visible damage.

Further details are in our Shipping Policy.

9. Right to Cancel, Returns and Refunds

Your 14-day cancellation right (Consumer Contracts Regulations 2013)
You may cancel your order for any reason within 14 days after you receive the goods. You then have a further 14 days to return them to us. To cancel, email support@getvelquo.uk with your order number.

Return conditions

  • Items should be returned unused, in their original packaging, with all accessories and cables.
  • You are responsible for the cost of return postage unless the item is faulty or we sent the wrong item.
  • You are liable for any reduction in value caused by handling beyond what is needed to inspect the product (for example, evidence of installation or use).
  • Please email support@getvelquo.uk before sending anything back, and we will reply with the returns address and your return instructions.

Refunds

  • We will refund you within 14 days of receiving the goods back (or of receiving proof of postage), whichever is earlier.
  • Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take 5-10 working days after we issue the refund for the money to appear in your account.
  • Standard delivery costs are refunded where applicable.

Further details are in our Refund Policy.

10. Faulty or Incorrect Products

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

  • Within 30 days of delivery, you may reject faulty goods for a full refund.
  • After 30 days, you may be entitled to a repair or replacement, and then a price reduction or refund if that is not possible.
  • If you receive a faulty, damaged or incorrect item, email support@getvelquo.uk with your order number and photos or video. We will cover reasonable return costs.

Nothing in these Terms affects your statutory rights.

11. Warranty

Our products come with a 12-month warranty against manufacturing defects from the delivery date. This does not cover:

  • Damage from incorrect installation, misuse or accidents
  • Water ingress caused by improper mounting or sealing
  • Normal wear and tear
  • Modification or repair by anyone other than us

12. Installation and Safe Use

  • Our reversing cameras are driver-assistance aids only. They do not replace proper mirrors, careful driving or a spotter where needed.
  • You are responsible for ensuring the product is installed correctly and safely, ideally by a qualified installer, and that it complies with road-traffic laws.
  • Always disconnect power before wiring. We are not liable for damage to your vehicle or caravan resulting from incorrect installation.

13. Prohibited Use and Legal Compliance

You agree not to:

  • Use the Site for any unlawful, fraudulent or abusive purpose
  • Use a payment method that does not belong to you or that you are not authorised to use
  • Place orders for resale to, or on behalf of, anyone in a country or territory subject to UK, EU, UN or US sanctions
  • Attempt to hack, disrupt or overload the Site
  • Submit false information
  • Use automated tools to scrape our content

We may suspend or cancel orders and accounts that breach this section and may report suspected fraud to the relevant authorities.

14. Intellectual Property

All content on the Site (logo, text, images, graphics and design) belongs to Velquo or its licensors and is protected by copyright and trademark law. You may not copy, reproduce or use it commercially without our written permission.

15. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded by law.

Subject to that, we are not liable for indirect or consequential loss (such as loss of profit or loss of use of your caravan), and our total liability for any order is limited to the price you paid for the product.

16. Privacy and Cookies

We handle your personal data in line with UK GDPR and the Data Protection Act 2018. Your payment and order information is shared with our payment provider, delivery carriers and service providers only as needed to process and deliver your order. Please see our Privacy Policy for details.

17. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, such as strikes, supply-chain disruption, severe weather or carrier delays.

18. Changes to These Terms

We may update these Terms from time to time. The version published on the Site when you place your order is the one that applies to it.

19. Complaints and Governing Law

If you have a complaint, contact us first at support@getvelquo.uk or +44 7965 413749 and we will aim to respond within 2 working days. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.

20. Contact Us

Velquo
Email: support@getvelquo.uk
Phone: +44 7965 413749